FAQs – Kamson Hire

Question Is everything for hire?

AnswerYes, everything on our page is for hire. Hence why we able to give you a competitive price.

Question How do I get my artwork on your product?

AnswerOnce you, have chosen the items you want to hire, we will ask you to send us your design for us to print on the product you hired.

Question Is there an extra cost for printing and having my design?

AnswerThere is no extra cost. We send you a template to which you supply your design to us and we print directly from there. If you want us to design it for you, then that’s a different request and comes with a charge.

Question Is there a delivery cost?

AnswerYes, there is a delivery and collection cost on all our items. As its being hired, we would need to deliver and collect it after your event. The prices vary from location to size/weight of the items being delivered.

Question What happens if the furniture is damaged during the hire period?

AnswerAny damages on site will be recorded by our collection team. Your signature will be required for acceptance and then our processing team will be in touch with you should any charges apply.

Question Turnaround time?

AnswerWe normally ask for any items needing printing minimum 9 working days. All other times can be delivered same day depending on availability.

Question What is the minimum hire period?

AnswerOur rates are based on 1-7 day hire. This means there is no limit to the length of time you can hire our furniture.

Question What is your cancellation policy?

AnswerWithin 14 days of delivery date 25% of the hire charge is payable. Within 7 days of delivery date 50% of the hire charge is payable. Within 2 days of delivery date 100% is payable.

Question Is there any other furniture available other than what is on the website?

AnswerYes! We have a huge range and might even be able to source furniture for you. Just get in touch to let us know what you have in mind.

Question I have received a cheaper quote, can you match the price?

AnswerYes, here at Kamson Hire we office price matching and we guarantee to beat any genuine like for like quote. Get in touch for more details.

Question What are your delivery times?

AnswerWe deliver and collect at a time convenient to you 24/7. However, our standard delivery times are 8AM – 5.30PM.

Question What are your payment options?

AnswerWe accept payments by BACS, debit card and credit card.

Question Can I apply to be an account customer or reseller?

AnswerYes we do offer trade accounts, reseller and franchise. Get in touch for more details.

Question Do I have to pay a deposit?

AnswerYes, a deposit must be made in order to secure your furniture order and full payment must be cleared before your delivery date.

Question Do I have to pay a damage deposit?

AnswerYou will only need to pay a damage deposit if you have chosen to collect and return the furniture you hire from us using your own transport.

Question What is your refund policy?

AnswerIf we have agreed to refund you for any reason, the agreed refund will be paid to you within 14 days.